Terms & Conditions


These terms and conditions set out the basis on which you can use our website and place orders for items from TinyGemz. By ordering goods from TinyGemz you are deemed to have understood and accepted these terms. The supplier of the goods featured is TinyGemz Limited Registered office CY SHEET METAL LIMITED, 25 ST THOMAS STREET, WINCHESTER, HAMPSHIRE, SO23 9DD. Registered number 06914897 (England & Wales).You may contact us at this address or by email Sales@tinygemz.com or call us on 01635 277 656. Please leave a message and contact number and we will return your call.

Changes to Terms and Conditions

TinyGemz reserves the right to make changes to this Agreement and other policies contained within our website. We agree to provide reasonable notification of any changes and recommend that customers visit and review our policy areas on a regular basis.


All Personalised orders will be despatched within 4 working days, Next Day Delivery Gifts..Orders placed before 10am will be despatched the same day, Orders placed after 10am will be despatched next business day. Orders will be despatched by Royal Mail 1st class 24 Hour Business Service.

Site Access

You will be able to access the majority of this Website without having to register any details with us. (However, particular areas of this Website will only be accessible only if you have registered)

Use of Website

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

No part of this Website may be reproduced without our prior written permission.

Payments and Security

We do not disclose your email address nor do we sell it or make it available to any third party however, we may from time to time contact you for marketing purposes by email, mail with relevant offers from TinyGemz. If you would rather not receive these offers please contact us at Sales@TinyGemz.com and we will remove you from our mailing list. 

We do not store or have access to any debit or credit card details on the TinyGemz website. All online transactions are executed by Realex, a secure third-party online transaction service provider. Their privacy statement can be viewed at www.realexpayments.co.uk

Any payment transactions will be encrypted using secure sockets layer (SSL) technology.

We can also take card payments over the phone if you prefer. Contact us on 01635 872385 or 07788418975 and we can take the details of your credit card for payment. We do not accept cheques or cash.


Acceptance of order

The contract in respect of the products supplied by us to you comes into presence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

 Rights To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the date of delivery. If your order has been processed we are unable to cancel it here you may still cancel the order however the cost of returning the items will be at your expense. Please note all stock items are usually despatched within 24 hours. Personalised items for obvious reasons are non refundable with the exception of faulty goods.

Wrong Delivery Address Inputted

If you provide us with a wrong delivery address and your goods are signed for by another party, TinyGemz cannot be held responsible for any loss you incur as a result.

Hassle-Free Returns (Non Personalised)

You may of course return any items purchased from TinyGemz (Excluding personalised items made to order) within 14 days of the purchase date. To do this please send an email to Sales@TinyGemz.com enter your Name, Full Address, Postcode and your order number we will then send you an RMA Number by return.  All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded.  Returns costs are at your expense.

Hassle-Free Returns (Personalised Items)

Personalised items can only be returned if faulty or miss spelt and the original spelling on the customers order is correct. Should this happen Please contact us at Sales@Tinygemz.com with your reason for return, Name, Address, and Order Number. We will endeavour to contact you to arrange your return. Postage for returns in the instance of faults of miss spelling by TinyGemz will of course be covered by TinyGemz. All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded. 


Links to other websites are available for your interest. These links are provided for your resource only and the availability and content of these websites is not under our control. We cannot be held liable for their content, privacy or security policies. Any concerns regarding these links should be directed to the particular link or outside source.


We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

Exclusion of Liabilty

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.